attachment upload fails

[danliker]

on our ox we can not upload any attachments.

we get this error:

Fehlermeldung: Hochladen der Datei fehlgeschlagen: Processing of multipart/form-data request failed. /tmp/.OX/upload__xxx.tmp (no such file or directory) (UPL-0001, 585025325-10537)

/tmp directory exists and is writable :
drwxrwxrwt 5 root root 4096 3. Aug 22:43 tmp

but there is no .OX directory in there !?

any hints on this ?

[Martin Heiland]

Hi,

could you try to create the .OX directory manually? Does that help?
If it only occurs for specific files, please post the whole stack trace from open-xchange.log

Greetings

[danliker]

after the manual creation of the .OX folder it works!

why does ox not create it ?

[Martin Heiland]

I'm not sure why it did not work on your system - what operating system and OX version are you using? The folder is created during installation, perhaps the permissions were not correct at this point?

[Carsten Hoeger]

Some systems have settings where /tmp is cleaned automatically via cronjob per default.
Please check that on your system.
AFAIR RHEL5 has such a default, I'm not sure, though.

[danliker]

the system is centos

ox and centos are both on the newest version

[Martin Heiland]

Okay, since CentOS is a RedHat derivate, it also comes with a "tmpcleanup" cronjob:

http://www.mail-archive.com/centos@centos.org/msg05623.html

You could either disable this job, rewrite it to keep .OX or use another temporary location for file uploads.

Greetings

[danliker]

ok, thank you very mutch!

i will change the cronjob...